Social networking sites are extremely popular, receiving a lot of attention in the press. From my perspective, LinkedIn is different from other social networking sites, such as Facebook, MySpace or Reunion (disclosure: my good friend works at Reunion), in that the purpose is busines related. There are other bloggers who have focused on how to measure social media, most notably KD Paine’s PR Measurement Blog. My goal is to specifically look at how LinkedIn Answers can provide measureable impact, especially from a business-to-business perspective.
In terms of measuring the impact of participating – this is where coordinating with your marketing department will be key.
1. How many people were referred to your site from LinkedIn?
2. Did an incoming sales prospect reference the site?
3. If you included links to a page on your site, how many clicks did it get from LinkedIn?
4. And if you decide to include your contact info, did someone contact you as a result of the contact info?
And of course, it’s a great way to get your “community” to help with research , such as services, resources, and other expertise.
I would love to hear if anyone experienced direct benefit from LinkedIn.
Tom Pick, B2B marketing expert and author of The WebMarketCentral Blog, wrote a great series of posts about social tagging. I’ve included links to his comprehensive look at how social tagging can help drive B2B traffic below. Instead of repeating Tom’s excellent work, my question is who’s responsible for social tagging – PR or Marketing?
I guess it depends on the resources of your client. For a company with a full marketing department, this work may fall to the person responsibel for search engine optimization/search engine marketing (SEO/SEM). This person is responsible for establishing programs that drive the organic traffic to your website.
From my perspective, social tagging should also fall on this person’s plate. If a company doesn’t have someone focusing on SEO/SEM, then this is a possible opportunity for PR. Like all PR, social tagging must be done strategically and methodically. And from Tom’s work, valuated over a period of 2 – 3 months. Couple of things that come to mind:
1. Track what you’re tagging and to map out the timeline. Whether you’re working with your client or have access to analytic information, reviewing traffic patterns to these specific pages will be one way to measure the effectiveness of your program.
2. Without understanding the different social tagging sites (at least for now!), let’s assume that other people can also bookmark your links. If this is possible, then consider getting updates with each new bookmark through something like google reader. For example, I get updates each time our website is bookmarked by someone on del.icio.us.
And me? I guess I’ll start with a couple of pages, see what happens and go from there.
Source – Tom Pick’s The WebMarketCentral Blog, Social Tagging Series:
- Part 1: Alexa Rankings
- Part 2: The Worst
- Part 3: Specal-Purpose Sites
- Part 4: B2B Traffic Building
- Part 5: Tier 3 Sites
- Part 6: Tier 2 Sites
UPDATE: I forgot one more: Part 7: The Best
In my previous post, Search and Find – SEO Your Press Release, I mentioned how keywords play an integral role in your press releases. Since that post, I’ve learned more about how to find these keywords and determine the effectiveness of these keywords for PR.
There are several tools out there to help research keywords. Since we use Wordtracker, I’m going to show the steps from this software.
1. Research Seed Words: To build a relevant set of keywords, start with a general list of seed words. These are general terms that you think are relevant from a search perspective. For example, I did a search on “public relations,” getting 100 results with the most searched terms at top. Though the public relations term came back with a healthy number of results, some searches may yield little or no results. When this happens, continue to expand your universe of seed words until you come back with a healthy return.
2. Review the Results: Review the list of words to determine the number of current searches and predicted number of searches on that term per day. If the results are too vague, you can begin narrowing the search term to variations of the word, such as PR, media relations, etc. However, be careful of narrowing your search too much as you may limit the possibilities.
3. Competition for Keywords: Once you have one set of terms,you’ll want to know how many pages compete for these words on Google, Yahoo and MSN. For example, using public relations would be very competitive with over 111 million pages. However, “health public relations” yields only 13,500 pages.
4. Research, Evaluate, Research: As with everything I’m learning about SEO/SEM, it’s all about research, evaluate and research again.
And for you tech pr folk out there, “technology public relations” was not in the top 100 searches for “public relations.” Something to think about for those technology PR agencies out there. Will I find you if I need a tech agency?
Many companies have RSS feeds for company updates, as this provides people another way to stay up-to-date on your company news and press releases without having to come to the website every other day. Though it’s important to syndicate/distribute news via RSS, you also have to track RSS feeds this as well.
Why? Because if you’re successful in having people subscribe to the feeds, theoretically the site traffic numbers may decrease. From a marketing perspective, if you experience a dip in traffic, you need to demonstrate that subscriptions to your feeds were increasing. Furthermore, this provides you feedback on what content resonates with your audience.
Researching this intriguing question, here is what I found out - some are more laborous than others:
1. Check the server logs: If a request is made, then this is logged on the server. However, RSS feeds are not representative of a person requesting the information , but rather how you set up the feeds to refresh the information. So this may skew the information even if you didn’t look at your feed for weeks.
2. Request an email: You can request an email to track the RSS feed. Though you can track who is subscribing, I believe that anonymity is key for incorporating RSS feeds.
3. Give each subscriber an unique identifier: There are different ways to track unique users but I recommend reading posts on Ask Leo and ongoing as they provide in-depth information on the various ways. Much better than I can.
4. Use an RSS Aggregator: In the end, I like the idea of using FeedBurner to track RSS feeds. It provides a convenient way to view all of your feeds, site numbers and additional options for optimizing your feeds for SEO.
I’m still learning about FeedBurner and will provide a follow-up post on how to best set up the RSS feed. Please leave me a comment if you have any advice/tips & tricks for optimizing RSS feeds.
I originally posted this on my friend’s blog, Tech for PR. I’m reposting an edited version (in italics) here to kick off this blog!
While working at Blanc & Otus, I was proud of how my team responded to clients and the quality of our communications. My team may have hated me for it, but I was very nitpicky about grammar, spelling and formatting for any client facing documentation, such as weekly reports, emails, briefing sheets, etc.
Since moving in-house, I’ve reviewed the work of two agencies and one PR contractor. This has opened my eyes to the vast number of PR agencies – large, boutique and everything in-between – and the level of service available within the industry.
I recognize that PR agencies desire to work with the CMO to ensure that PR is integrated within the marketing strategy. I agree. PR undertaken as an island from marketing doesn’t help a company provide a consistent face to the public.
As a person who may be involved in selecting a PR agency or contractor, my trust is earned by the attention to detail and how results truly map back to my company’s goals. With all the priorities on my plate, I have to confirm that providing this information will truly benefit my company’s marketing goals and not waste time.
Here are my recommendations – based on a start-up company with less than $15,000 a month retainer:
- 1) Use spell check/grammar check – First impressions are key. Paying attention to spelling and basic grammar indicates that you can write well.
- 2) Correct names – This goes to attention to detail. I’ve lost count how many times my name (Cece – the second “c” is NOT capitalized) has been misspelled. Check the signature. Spelling my name and my company’s name correctly tells me that you care about me as a potential client.
- 3) Deliver what you promise – I have a tight budget and demanding deliverables. Be truthful about what you can or cannot do with the budget I have. If you promise me the moon or my budget, I’ll hold you to that. My expectations have been set.
- 4) Staff appropriately – I think the biggest concern I have about PR agencies is the number of accounts an account person manages/staffs. This goes back to being realistic. Smaller accounts require less people who can devote more hours on the account. If you can’t support this, don’t pitch the business.
- 5) Simple measurements – It’s key to provide recommendations on how to consistently and simply measure PR. This will provide a foundation on how to track this back to my organization’s marketing programs.
- 6) Courtesy of Kevin Dugan’s comments: Honesty – Admit when you’re wrong. It’s human nature to hide when you’ve done something wrong, especially in an agency environment when you’re the “expert”. But with emails and status reports, the possibility of being caught in a lie is high. We all make mistakes. Those who admit mistakes demonstrate a maturity and confidence that will reassure me in the long-term. Those who don’t just tells me you don’t know what you’re talking about.
With these tips in mind, go earn my trust!
Cece Salomon-Lee is director of marketing for ACTIVE Network, Business Solutions division, and author of PR Meets Marketing, which explores the intersection of public relations, marketing, and social media.
This blog contains Cece's personal opinions and are not representative of her company's.
- http://richboysblog.com on PRMeetsMarketing Weekly Articles: October 18, 2007
- electronic cigarette company list on PRMeetsMarketing Weekly Articles: October 18, 2007
- Karleen Szpak on Going Virtual Isn’t Necessarily the Answer to Replacing Your Physical Events
- http://www.flickr.com/ on Going Virtual Isn’t Necessarily the Answer to Replacing Your Physical Events
- youtube.com on Rise of Social Commerce – Nielsen and Hallmark Summaries