via Flickr by Karen Eliot

There has been an interesting discussion on Focus regarding the role of social integration within the virtual platforms. As social media and networking is an integral part of an overal virtual events strategy, including marketing, audience engagement, and event promotion, I wanted to higlight some of the key points mentioned that should be part of your checklist.

Note: Unless indicated, comments are based on my experience going into various platforms and are not indicative of any one platform’s pros/cons:

1. Registration: To date, most of the platforms require a separate registration form and then ask for your Linkedin, Facebook, and/or Twitter login information after you’ve registered. Oftentimes, this is a multi-step process. Points to consider:

Axel Shultze, CEO of Social Media Academy (@AxelS): “We use http://xeesm.com as a bridge between the virtual event platform – in our case On24 – and the social web.”

- Does your platform directly allow people to register using Facebook connect or other social network login?

- If not, do you have a third-party application that can bridge this?

Joerg Rathenberg, VP of Marketing, Unsifair (@jrathenberg): “On the microsite or landing page you have the ability for registrants to forwad the link to their communities using the integrated social media icons as well as email. You can also use twitter and FB icons to increase your followership from here.”

- After registering, can registrants share this with their friends and followers via social media or email?

- If so, can I append a conference/event hashtag to the message?

2. Friends & Family: If you allow the virtual event platform to connect to your social networks, the benefit of this is to evaluate your social graph to determine which of your connections are registered for the event, attend the event in real-time, and/or who might be interested in that event. Taking this a step further, based on your profile, and eventually the types of individuals you connect with online, the platform should then provide you with matches of prospective individuals with whom you should connect. This increases your networking opportunities accordingly.

- Do you have the ability to provide recommended matches based on my profile?

- Can you see which of my connections are registered/attending the event?

- Can you identify which of my contacts may be most interested in this event and send them a personal invitation from me to attend this event?

3. Consistent Social Presence: From my perspective, the social media integration seems to be inconsistent throughout the event. For example, the Twitter stream may be available in the lounge area but doesn’t appear in the exhibit hall or when you’re viewing a presentation. Furthermore, most of the platforms have two different areas for a general chat within the event, usually the Lounge, and for Twitter conversations – separate widget. There must be a way to integrate the two so two separate conversations aren’t happening around the same show.

Dennis Shiao, Director of Product Marketing, INXPO (@dshiao): “This level of integration is the deepest and involves the virtual event platform making calls to the social network’s API. The benefits are twofold: it creates a more seamless user experience for attendees (as they remain within the virtual environnment) and, it allows the platform to capture and track per-attendee activity with social networks.”

Francis Bacon, Director, More Conference: “The focus for us is creating an online space in which delegates can interact with each other, but sometimes delegates want to use Twitter to keep their followers (who are usualyl non-delegates) informed about the event they are attending.”

- Can the Twitter stream be viewed throughout the whole environment, such as during presentations?

- Can people have their comments in a group discussion automatically post to Twitter, LinkedIn or Facebook?

- Will a hashtag automatically be appended to the status updates?

- What type of insight can I get from the social conversations?

4. Social Media Analytics: I highlighted some key points in my previous post regarding measurements and analytics, so I will highlight some key points related to social conversations. 

Joerg Rathenberg: “Dedicated Social media reports summarize social media activity by attendee and let you drill down to the content of the individual messages.”

- Can you provide overview reporting regarding the social activity by attendees on various social networks?

- Can you provide insight into the key conversations and trends from the conference?

- Can you pinpoint individuals or influencers I should follow up with based on their social activity?

5. Level of Social Media Integration: While all platforms state they have social media integration, the ”integration” may just be a link to an outside page or full integration. As Dennis highlighted in his response on Focus, there are three types of integration:

“A) Barebones, “non integrated”: Users click on hyperlinks and are then taken outside of the virtual event platform to a URL hosted by the social network…

“B) Social media widgets, “somewhat integrated”: Widgets are lightweight pieces of code that can be inserted into a virtual event platform to invoke social features – the code references operations hosted by the social network service…

“C) Full integration via Application Programming Interfaces (API): see above. ”

- Ask the platform provider what level of integration they are providing?

- How easily is it to “turn” on the features – click a check box or custom development required?

- Are these base features (included in the platform) or an additional cost?

Other Posts in the Series

1. Virtual Event Vendor Checklist Part 1: Event Support & Experience

2. Virtual Event Vendor Checklist Part 2: Planning Tools

3. Virtual Event Vendor Checklist Part 3: Engagement & Experience

4. Virtual Event vendor Checklist Part 4: Metrics and Analysis

Courtesy of Virtual Edge Summit

From January 12-13, 2011, hundreds of people will gather in Las Vegas and online to attend the Virtual Edge Summit 2011. I have had the pleasure of assisting the Summit in their public relations and marketing efforts. While I have done PR and marketing activities as a vendor exhibiting or speaking at an event, this was an interesting opportunity to help drive awareness, conversation and ultimately registrations for a conference of this sidze (not including corporate webinars and virtual events).

With the conference a week away, we will not have a full sense of the results until after it has concluded. With that said, I wanted to highlight three strategies and tactics we used (are using). While this doesn’t encompass everything we did/are doing for the Summit, it does provide a look under the covers:

Key Objectives

1. Drive Brand Awareness: This year, the Virtual Edge Summit expanded its program beyond virtual events, meetings and conferences to incorporate virtual learning and training. This opened up the Summit a potential new pool of attendees within the elearning and training spaces. Our goal was to continue driving awareness within the meeting and events industry, while introducing the Summit to this new space.

2. Increase Engagement: We wanted to build on the 2010 efforts to further involve our audience – both virtual and physical – with the Summit. This would help generate word of mouth amongst our key audiences and hopefully reach new target audiences.

3. Grow Registrations for In-Person and Virtual Attendance:  And of course, part of the success would be measured by the number of registration for the in-person and virtual versions of the event.

Key Tactics

1. Focus on Public Relations: My foundation is in public relations, so this was a natural area to focus our efforts.  In addition to the general press releases about keynote speakers, new sponsors and the program, we looked at how we can generate discussion in the industry, while promoting the Summit. For example, we decided to develop an infographic that summarized the key virtual events industrystats from 2010. The purpose was to provide the industry with a visual way to synthesize the progress that virtual had made over the past 12 months. In addition to posting to the Summit blog, we contacted key reporters, industry bloggers, and sponsors. The resulting blog posts and discussion around the infographic keeps the Summit and Virtual Edge Institute front and center.

2. Start and Seed a Summit Blog: Our speakers are the innovators within the virtual events and learning industries. We started a blog and invited our speakers to submit 300-400 word blog postings related to their presentation or industry. With a dozen speakers taking up the offer, this provided credibility to the blog, allowed us to generate relevant content quickly, and distribute this to a wider audience through speaker promotion. At this writing, our hope is to continue the blog to drive the conversation until the next Summit.

3. Social Media: While Twitter was leveraged last year, we drafted a more formal strategy for our social media program this year.

a. The cornerstone will continue to be Twitter, assigning each room with a unique hashtag to receive questions from the audience. We also created Twitter lists of attendees, speakers and sponsors to recognize all the different audiences supporting the Summit. Finally, we reached out to speakers and sponsors to promote their participation at the conference, which generated many tweets leading up to the conference over the past few days.

b. We researched groups in learning, training, events, conferences and meetings on LinkedIn.  Following group guidelines, we posted information about the Summit, participated in appropriate discussions,  and/or started discussions.

c. With regard to Facebook, this is being leveraged as an alternative way to connect with our audiences. We cross post all blog posts and post questions to solicit engagement. While this part is nascent, we’re contemplating using Facebook as the main photo archive for the Summit and inviting virtual attendees to post photos of where they are attending the Summit to the page.

Wish Us Good Luck

While this doesn’t cover everything we’ve been doing, I’m pretty happy with what we’ve been able to accomplish so far. If you’re interested in checking out the summit, you can register at http://www.virtualedgesummit.com/registration_reader. The interesting aspect is that the Summit will have ten different technology vendors streaming the content. The idea is to provide people with a choice and way to evaluate different ways of holding a virtual event.

In the post-event summary, I’ll highlight some other unique aspects of the event, initial results and some areas of improvement.

And I’ll also be one of the virtual hosts to bring content live from the exhibit show floor to the virtual audience! (wish me luck)

I attended the second day of the Altimeter Group’s Rise of Social Commerce conference last week. This is the second post summarizing the sessions at the conference. The first highlighted Charlene Li’s Open Leadership presentation.

Nielsen – Social Media Does Correlate to Sales

Pete Blackshaw of Nielsen provided some stats and insight into the role of mobile and social media on commerce.  The key message is that social media does correlate to sales. Whether it’s the trigger for the sale or the function of the echo chamber, Pete’s message is that it still correlates to sales.

Of the stats that he presented, these caught my eye:
* mobile phones will overtake PCs by 2015
* main ways to discover is through search and Word of Mouth

Implications for Marketing and PR

These stats demonstrates the importance of evaluating the ways we reach and connect with audience through our marketing and public relations efforts. Understanding the trends that trigger word of mouth are more important than ever to determine what will drive business forward. As Pete stated, “Many social conversations begin offline.”

Being able to tap both online and offline conversations, while helping your clients be found in the way that audiences want to find you, will become a more integral part of our jobs.

Hallmark – Blazing the Trail

Camille Lauer of Hallmark provided a different perspective – how a traditional card company is moving into the social arena. the company’s goal is to have people consider Hallmark beyond major holidays to every day moment. The challenge, according to Camille, Hallmark, is being sensitive to their physical, retail business and franchises.

Creating an Authentic Voice

Camille was very forthright on what worked and didn’t work as they cautiously moved into the social arena. Their goal was creating a more authentic voice that resonated with their audience. As part of this effort, they launched card contests, inviting their audience to submit unique cards. One winner would then be selected to have his/her card produced for the Shoebox line.

While the card contests were a hit, they quickly realized that their community wanted to hear from Hallmark. The Hallmark team began filming behind-the-scenes videos to share the card selection and judging process with their audience. This allowed their audience to connect more with the company and engage in an ongoing conversation.

Keeping It Simple – Facebook App

Yes, the physical card company does have a Facebook App – the Hallmark Social Calendar. For Hallmark, the goal is to translate emotions into bite-sized goods and virtual gifts. At first, the company added a lot of bells and whistles and realized that people only wanted a simple calendar.

The company also learned to encourage engagement with the audience (earn points through activity with the application) and how people wanted to pay for the virtual gifts.

Conclusion

Pete’s presentation provided great insight into how consumers are discovering and purchasing goods, while Camille highlighted how a 100 year-old company is moving into the digital arena. In the end, no matter what you do or create, you have to keep the customer center throughout. It’s amazing how often we forget that as marketers and PR professionals.

Are you currently implementing a mobile marketing strategy or have used the Hallmark Social Calendar? If so, share your experiences below.

In February 2009, I wrote a post titled “Would YOU Trust a PR Firm without a Social Media Presence with Your Social Media Programs” to determine how many agencies were active in social media.

While anyone who establishes a Twitter account or LinkedIn Group is not automatically an “expert” on social media, I do believe that you should practice what you preach. This point, as well as the role of a corporate presence vs. individual contributors, generated a lot of discussion.

Since the original post, my position about individual contributors has evolved. I believe that employees are an integral, if not essential, part of a successful social media strategy. However,  to simplify the data gathering and analysis, I opted to focus on corporate presences, recognizing that multiple individuals are contributing on behalf of the agency.

I’ve included a slideshare presentation below, images on flickr that you can share (including the infographic to the left), and the list of PR agencies accessible via Google Docs (All changes for 2010 are indicated in red. Please feel free to make an update and include a comment below). 

Key Findings: PR Firms More Social in 2010

* PR agencies increased their social media presence in 2010, with Flickr (500%), YouTube (379%) and Twitter (131%) demonstrating the largest increases respectively.

* While most agencies didn’t link to their social media channels on their website in 2009, 83% included this on their home page in 2010.

* Twitter was the most popular social media channel, with 80% of PR agencies having a presence. 35% had followers numbering over 1000.

* 2 to 1, PR agencies had a Facebook Page or Group vs. a LinkedIn Group Page

Conclusions: What a difference a year makes

In just over 18 months, PR agencies have increased their presence on several social media channels. While content was not evaluated as part of this review, some agencies leveraged Flickr and YouTube to promote their clients. This raises an interesting issue about agencies becoming an active publishing entity.

If a PR agency ammasses thousands of followers or create a highly-ranked/influential blog, will it have the potential to become an informal media outlet itself? And if so, how will PR agencies manage this changing landscape? What do you think?

Methodology

I initially evaluated PR firms listed on O’Dwyer’s list of top 100 independent PR firms. This list was based on worldwide fees for firms with major US operations. As such, some prominent firms, such as Ogilvy & Mather, Ketchum PR and others. An additional 13 firms, who had proactively added their information to the PR Firm Social Media Wiki, were added to the 2010 review, yielding a total of 113 firms.

* I looked at if the agency had a blog, Twitter profile, Facebook page (both group and/or fan), LinkedIn Group, YouTube Channel or Flickr photostream.

* I didn’t categorize the type of PR each firm did – I took the list at its word

* If the blog wasn’t listed on the home page or easily found via a sitemap, I assumed there was none

* I searched on the agency’s name or common abbreviation as presented on their website. Anything more exotic or too cute, would not have been found

* For Twitter, I used Twitter search or tried to manually type in what seemed like an appropriate Twitter handle. Number of followers were based on number the week of September 20, 2010.

* I used the group search functions found on Facebook and LinkedIn respectively. I was looking for those who had proactively created a group page or claimed their fan page on Facebook. As such, LinkedIn Company pages were not included.

Outside of some close friends, one of the little known secrets about me is that I used to salsa dance. Not only did I enjoy dancing, I also competed in group and couples competitions. Like all enthusiasts, I subscribed to all the salsa lists to learn about upcoming events, lessons with outside instructors and more. Since I broke my ankle preparing for a competition (um, long story =), I’ve discontinued following the salsa activities and unsubscribed from all the lists. At least I thought I did.

Recently, I’ve started receiving notifications about these events, not through my email, but through Facebook. It’s getting so bad, that I’m on the verge of unfriending someone who has been sending me the most number of “event notifications.” In one case to be removed from a list, the response I received was: “however, please be advised this is a public event and it could be that one of your friends who originally received the invite from me extended the event invitation to you.”

Three Things to Consider Before Hitting Send on Facebook

 While the full potential of Facebook is yet to be tapped by marketers and businesses, here are some key considerations before dropping your email lists into Facebook:

1. Relationships Matter: The intrinsic value of Facebook is that friends are great filters for knowing what I like and don’t like. Make sure you have an established relationship before sending an email or invite to someone, which leads to

2. Permission Marketing: Seth Godin’s book is key to engaging people via online marketing. Make sure you received permission from someone first. If you’re seeking to migrate your email list to Facebook, then be transparent about what you’re doing. Personally, the best thing is to ask those on your email lists if they would like to be contacted via Facebook – this way, they opt in for your Facebook communications.

3. CAN-SPAM Compliance: While I don’t know what the legalities are, I assume that Facebook communications would fall under the CAN Spam Act with regard to commercial content. As stated on the FTC website:

“Despite its name, the CAN-SPAM Act doesn’t apply just to bulk email. It covers all commercial messages, which the law defines as ‘any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service,’ including email that promotes content on commercial websites. The law makes no exception for business-to-business email. That means all email – for example, a message to former customers announcing a new product line – must comply with the law.”

As such, make sure to allow for peopel to easily opt out of future communications.

Conclusions

To my knowledge, there is no way for me to opt out of someone’s “marketing” communications. Rather, I have to go to each group or event to leave. This is frustrating as many times, I have not directly signed up for the initial communications. Ideally, Facebook would create a backend platform tool for marketers to manage these types of communications. Similar to existing email solutions, the communications platform would enable businesses to:

1. Send communications to people who have opted in

2. Manage opt out requests for individual groups/events or everything managed by that business

3. Monitor response rates, unsubscribes and clickthroughs for the communications

4. Provide trending reports, such as friend referrals, time of day opens, etc.

5. And much much more

And for members, we should be able to filter out communications beyond just the spam button. For example, I do want to stay updated with my friend, I just don’t want all the updates regarding the next salsa class or bachata dance off.  What recommendations would you provide for marketers and to Facebook?

The response to my post on which PR firms hasd a social media presence was, well, more than I expected. My post received 66 comments while Jeremiah Owyang’s post had 47 comments. When reviewing the comments, you could see two audiences emerging:

- those who believe that you have to practice what you preach and

- those who believed that corporate presence wasn’t as important as much as the work that was done for clients and the individual participation within those firms

Regardless of which camp you belong to, the discussion resulted in the creationing of a wiki to allow PR firms to proactively update their profiles. To the A few firms that did proactively update their profilesm thank you. To those who haven’t yet, why not?

Overall, here is the breakdown:

- 109 firms are on the list

- 50 firms have blogs

- While 38 firms have corporate Twitter profiles, 5 firms deferred to individuals versus corporate Twitter. In total, 13 firms had individuals participating on Twitter.

- 47 firms had a Facebook presence, while 38 had LinkedIn

- 16 firms have started using Flickr, YouTube and Second Life

So, who else is missing from the list? Go to http://prfirmssocialmedia.pbwiki.com to make the udpates.

There has been quite a bit of discussion from the original post and on a post by Jeremiah Owyang titled “Walking the Talk: Some Agencies and Vendors Demonstrate Social Media Prowess,”. I honestly didn’t think that my initial effort would generate such discussion, which I think provides a lot of fodder for thought.

I do want to provide my perspective on one aspect of Jennifer Leggio’s comment:

Client service comes first, always. Yes agencies should strive to have a presence of their own but not having a presence on Twitter or LinkedIn for their corporation is not a good measurement — at all.

When reviewing Jennifer Leggio’s post “Is ‘social PR’ for real?”, this paragraph resonated with me:

Agencies need to work hard to ease their clients’ or potential clients’ minds by showing hard metrics of how social programs have worked for other clients. There is also more justifiable pressure on marketers as a whole to demonstrate ROI from social media programs. Clients should start requiring these types of ROI metrics or case studies and not take “this is a new practice” as a valid excuse for the agencies not having proof points. The agency at the very least should be able to show how it’s built its own brand / the brand of its people through social media.

 I do agree with the position that a PR agency having a social media presence is not necessarily a barometer of how that agency can deliver results for clients using social media. However, I will argue that an agency’s ability to use these tactics/strategies to build awareness and industry expertise demonstrates understanding of the pressures that clients face and their objectives. This includes increasing incoming sales leads, communicating with key customers, building thought leadership, reaching key audiences, etc.

Besides this particular point, I want to add the following:

• I recognize that individual contributors are just as important as corporate brands. I will still assert that corporate brands will be just as important for establishing brand awareness and thought leadership

• With that said, how one participates in social media can be dictated based on one’s audience and goals. I strongly believe that having a presence in the right avenues helps to drive an agency’s lead generation efforts

• Since I was laid off, I decided to do this research out of curiousity. I knew it would take time and spent a several hours over a two week period to “research” the original list. As I was doing this myself, I acknowledge that I may have missing or incorrect information. As such, I appreciate those who have provided updates in comments or emails to me. I have updated the table accordingly. 

And finally, as this endeavor is much bigger than I originally anticipated, I have set up a public wiki for agencies and the community to make updates directly.

A lot of PR firms are stating that they have social media capabilities and can help develop your strategy in this arena. So I thought, how many are actually practicing what they’re preaching?

I decided to see which PR firms were actively participating in social media. [update 2/20/09] I initially evaluated PR firms listed on O’Dwyer’s list of top 100 independent PR firms. This list was based on worldwide fees for firms with major US operations. As such, some prominent firms, such as Ogilvy & Mather, Ketchum PR and others. Since this post was published, the list has been exanded to include firms that have proactively included information in the comments or email. It is now sorted alphabetically and includes different types of firms, such as IR, healthcare and technology.

Some points to keep in mind:

- I looked at if the agency had a blog, Twitter profile, Facebook page (both group and/or fan), LinkedIn Group

- While there are individuals within each agency who have great online presences, I was seeking corporate presence. So some fields may be marked as “none” as a result

- And since I did this myself, I was trying to maximize my time:

* I didn’t categorize the type of PR each firm did – I took the list at its word

* If the blog wasn’t listed on the home page or easily found via a sitemap, I assumed there was none or you don’t really want me to find your blog

* I searched on the agency’s name or common abbreviation as presented on their website. Anything more exotic or too cute, would not have been found

* For Twitter, I used Twitter search or tried to manually type in what seemed like an appropriate Twitter handle

* I used the group search functions found on Facebook and LinkedIn respectively

* I decided not to look at other sites like delicious, slideshare.net, flickr, etc., frankly, because I was doing this myself =); however, I did include it if the agency made it easy to find 

Interesting Findings:

- Almost all of the agencies did NOT link to their profiles on Facebook, LinkedIn, Twitter, etc. from their website. I would’ve expected this on their Contact Us page or linked from the Blog but this was very rare.

- While those who had blogs did a good job of putting the blog link front and center on the home page, some were too cute and hid the link under a different section of the website. If you’re one of these agencies and I found your blog regardless, it’s because it was listed on your site map.

- 39 agencies had blogs; 28 had Twitter profiles with one having a hashtag but no Twitter profile; 35 agencies had Facebook Group pages with two establishing fan pages; and 25 had LinkedIn Group pages while two created company pages

So let’s see how this little experiment works. If you’re a PR agency and I have incorrect information, please provide the corrections below or write a post that links back. I will then update the listing as quickly as I can. And if you have accounts with Flickr, YouTube and Slideshare.net, let me know.

But If you don’t have a social media presence, tell me why. I want to give folks the benefit of doubt. I was able to format the list into a table below captured the list in a jpg (couldn’t get it to format correctly, sorry!) or you can download a pdf version of this list. visit the public wiki and make changes to the table.

Table of PR Firms and Social Media Presence

Update: 2/19/09 – This table was updated to be in alphabetical order, includes additional PR firms not on the original list, and eliminates “none” from the table. You can also visit the PR Firms Social Media Public Wiki to make changes.

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All content copyright Cece Salomon-Lee, Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported, with the attribution: By Cece Salomon-Lee, PR Meets Marketing, and a link to the post.

 Update: I’ve edited this post to provide a more objective view of social media and how it can be applied.  

This is the third post in a 6 part series on how to use social media. In this third installment, I highlight how yoru can participate in social networking sites.

Social Networking Sites

Marketers are seeking to break into several social networking sites, such as Facebook, LinkedIn and MySpace. From my perspective, there seems to be two popular models right now – create a group or fan page or participate in existing communities (what Jeremiah Owyang calls “fishing where the fish are“). The former requires dedication to manage the community and ensure that there is fresh content. The latter requires participation in a group without the onus of owning that community.

And while I believe social media should be an integral part of B2B marketing, the reality is that this takes a concerted effort and time. As such, I recommend aligning your efforts with the latter strategy until more staff or focus can be given to the former. While there are different communities to join, LinkedIn has some benefits that you should consider.

Why? I hate to say this, but frankly, of all the social networking sites, organizations can be overtly salesy on LinkedIn. I know, I know – that isn’t the point. So let me be clear, I DON’T RECOMMEND THAT YOU SELL FROM THE PLATFORM. Rather, apply the same rules you would apply elsewhere – be transparent of who you are and offer valuable information. So even when others are being blatantly self-promotional, you and your company are seen as contributory. You’ll see what I mean below.

LinkedIn Specifics

With that said, here are the aspects of LinkedIn that I recommend:

• LinkedIn Answers: Monitor questions for topics that are you related to your company. When appropriate, respond to relevant questions to position you and your company as an industry expert. There will be instances when you can recommend your company as a prospective vendor. Again, you have to be careful that you’re not too self-promotional as your answer can be flagged as inappropriate. Overall, LinkedIn Answers is a good way to provide brand awareness for your company. And since LinkedIn Answers are searchable, your responses may appear in Google search results.

• Groups: There are numerous groups within LinkedIn. It’s important to research specific groups as some may be more self-promotional than others. I recommend seeking groups with audiences that are relevant to your company and have good participation by its members. Once you join a group, monitor the discussions before fully participating.

  • Group Questions: Like LinkedIn Answers, each group incorporates this same functionality. By responding or asking questions in a group, you position your company as an industry expert to a targeted audience relevant to your business.

  • News: You can submit article links, like Facebook Share, that are relevant to the groups. In addition to blog posts, you can submit general news articles that mention your company or are relevant to your industry. You can also consider submitting submit press releases. While this is slightly self-promotional, make sure the article or press release discusses a larger trend of interest to the group.

• Events: LinkedIn recently introduced a way for members to post events. If you have a webinar, in-person seminar or other gathering that you want to promote, LinkedIn events is a place to promote it. What I liked is that they have an option for “virtual events” as well. You can then share this event with your contacts as well as be searchable by other LinkedIn members. One drawback, in case you have to cancel the event, there doesn’t seem to be a way to delete the event.

Conclusion

Overall, LinkedIn is a great way to position your company or company spokesperson as an industry expert, while increasing brand awareness with key audiences. Your participation can also have competitive advantages as well when potential sales leads are researching and evaluating vendors.

And if you or a colleague is dedicated to moderating an online community, consider setting up your own group. HubSpot has done an excellent job at setting up their own group, moderating the group and finding synergy with their Facebook presence as well. 

Other posts in the series:

Using Social Media: Part 1 – Microblogging

Using Social Media: Part 2 – Search Feeds

I have only been on a Facebook for a year or so. I mainly use it to keep in touch with personal connections, and rarely use it for professional reasons. I believe that the “casual” aspect of Facebook does make it more difficult for business-to-business companies to leverage the full potential, with early success for consumer related companies.

 With that said, I do see the potential of Facebook from a PR perspective:

Fan Club or Group?: Before setting up a group, you have the option of designating it as a group or fan club. Groups have membership limits while fans clubs don’t. It’s a small distinction but quite important depending on the size of the community you’re seeking to tap into.

Before setting up a fan club/group, consider these two points first:

1) Research what groups/clubs already exist in your area. Does it make sense to set up another page if there are hundreds of similar ones out there?

2) Participate in existing groups/clubs to network with people in your target audience. By “friending” these folks, you’re able to pull in your existing network if you do decide to launch your own group or fan club. 

Share and Share Alike: With Facebook’s “share” function, you can provide a steady stream of company updates and information to your friend network. For example, my company recently received media coverage in Forbes and San Jose Mercury News. I shared this news to my connections.

I recommend sharing information that is relevant to your industry. Since you can add a comment, this helps to position your company as an expert on a specific topic. And is much quicker than drafting a blog post from scratch =)

In the end, you never know what information will catch a reporter/blogger’s eye for a possible article or posting.

Friending Reporters and Bloggers: If a reporter or blogger has agreed to be friends with you, the implication is that you’ve created or have an existing personal relationship. Depending on your level of “friendship,” you can send pitches via Facebook’s internal email system, which may break through the noise of emails. Just confirm that the person prefers to receive pitches this way. He or she may want to keep Facebook on a personal level while want “business” correspondence to be received in another format.

While I have not personally done this yet, I would just recommend being very careful of how and when you do this. As I wrote recently about HARO spam, the purpose of these tools is to create connections, not harvest emails and contact information. By doing so breaks the trust you’ve created.

Promote Events: Facebook enables people to send out event invitations to your friends. Great way to promote attendance for live events or webinars. Be sure not to over promote an event with multiple reminders.

Applications: As an open platform, Facebook offers different types of applications. These applications range from the silly – sending a beer – to useful – free VoIP phone calls or Twitter updates. For me, I’ve added the Twitter app to tie all my external personalities into Facebook. Determine which apps to incorporate based on the types of information your generating and which are appropriate for your company.

Some have even created complimentary applications within Facebook which have become wildly popular. As long as it’s relevant to your Facebook audience, is easy to use and understand and is relevant to your business, apps can be one way to get your business to your target audience.

Face Book Case Study:

I was seeking B2B examples of using Facebook and couldn’t find any Mike Nierengarten of (company?) did forward me this description of how they leveraged Facebook to drive students to an online animation school (http://www.facebook.com/pages/Animation-Mentor-Online-Animation-School/14719464771):

Animation Mentor, an online animation school, is perfect for Facebook because it has tons of great content (video, events, pictures), a strong (current) student presence on the site, and our target customers (potential students) use the site regularly.

For Animation Mentor, we set up a profile to connect with current students. From there, we added a Facebook page and rolled those students into fans. We then created a Prospective Animation Mentor Student group for individuals who were interested in the school to connect and share thoughts. Finally, we promoted the page off of Facebook using an Animation blog.  

Results: Facebook page ranks for targeted keywords on Google (e.g. #23 for “animation school”, #9 for “character animation”), we have over 700 fans with a mix of currents students and interested students interacting online, and we have an area for prospective students to address their concerns and interact directly with someone from the school in their space. We have also seen a near 3% conversion rate (i.e. complete an application) from the Facebook page.

Summary: Twitter, LinkedIn and Facebook

I posted my question on Twitter and LinkedIn. I decided not to ask my Facebook network as my previous questions have received no answers. I overwhelmingly received more responses via LinkedIn. Why?

Twitter seems to elicit a lot of responses depending on the interest of your audience to that question and what other conversations are happening at the time. With the cacophony of voices, it’s very difficult, at least for me, to pose a question that elicits response. I did when I discussed the role of PR agencies but not for this question.

For LinkedIn, people are leveraging it as a business networking tool. The Q&A section is a great way to demonstrate your expertise in a specific topic, as I outlined in my previous post.

I think Lewis Green of BizSolutionsPlus said it best in his response: “I think LinkedIn and Plaxo Pulse are better social networking sites for non-invasive marketing and PR, which is the only way we should be promoting our brands within the social networking and social media worlds. We should be giving, not making an effort to get. That’s why providing free information, such as this Q&A offers us a chance to do so.”

Initial Conclusions

1) LinkedIn great for professional networking and developing expertise with LinkedIn Answers

2) Twitter great for quick updates and breaking information to your company

3) Facebook is like a mini-site that has a social networking component. You need a wealth of relevant information to feed into the pages, while actively working to develop and maintain a community.

Other posts in the “Brave New World of Media Pitching” series:

- Brave New World of Media Pitching: LinkedIn
- Brave New World of Media Pitching: Twitter
- Read LinkedIn responses to “How do you use Facebook for PR?”

UPDATE: Forgot to thank everyone who responded: Mike Nierengarten, Lewis Green, G. Niki Foust, Andrew Miller, Thomas Ahonen, Joyce Schwarz, Jocelyn Brandeis, Alysha Cryer, Dylan Conroy

All content copyright Cece Salomon-Lee, Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported, with the attribution: By Cece Salomon-Lee, PR Meets Marketing, and a link to the post.