I felt that Todd Defren of PR Squared raised an interesting question about marketing tactics by the Commotion Group that I decided to post my thoughts here instead of lumping into my weekly articles. Briefly, the Commotion Group posts “fake comments” to videos to create a sense of controversy, while deleting any negative comments.
Frankly, there’s no argument here. Today’s social media values authenticity highly. The Blair Witch Project was a game. Because it was the first to leverage the Internet in an unique marketing campaign (ploy?), people took it as truth. According to Todd’s post, one of the original producers commented:
While we were building out the (Blair Witch) website and the community, we always knew we were walking a line, but we decided we were not going to try and hoax people outright. The regular members of the Blair Witch community … knew it was a work of fiction … We were not trying to fool anyone …
What the Commotion Group is doing is creating a false impression to dupe viewers into believing that the content is something worthwhile viewing. It isn’t.
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The Blog Bubble? – R. Scott Raynovich of Light Reading has an interesting post on Internet Revolution. Raynovich believes that there will be a crash in blogs in terms of how one can make money and continue drawing an audience. If he’s correct, then those blogs that provide truly interesting content and insight will continue to stay above the noise. I think we may also see the rise of more blog-lomerates (blogging conglomerates) list GigaOm, TechCrunch, VentureBeat and others.
What Millennials Don’t Know – Advertising Age highlights ten marketing myths and their implications for marketers. Sorry Mellennials, the world doesn’t revolve around you!
Hallelujah – The Truth About PR “Relationships” – I read a few PR agency blogs and inmedia is one of the best. In a recent post, inmedia highlight the myth about media relationships resulting in media coverage. As the post concludes: Bottom line: The only thing that has any currency in a newsroom, the only thing any journalist cares about, is the news value of the story. Anyone who tells you otherwise doesn’t understand the news business
Marketing In is Better Than Out – Brian Hulligan of HubSpot wrote this interesting post about how company websites can become better “hubs” for industry information. In this way, your prospective customers can better find you on search engines, blogs and social networks.
Spammers Get Sneaky – I had paid scant attention to what seems to be a security hole in WordPress. Wired highlighted a recent sneak attack on Al Gore’s website. I’m assuming this doesn’t impact the freely hosted WordPress, right?
Consumer Stats for Pitching – MediaPost’s Online Spin blog summarized some interesting data points that were published in Time magazine. Great fodder for those 2008 pitches or for those guys prepping for CES already!
More SEO Tips for Press Releases – Lee Odden of Online Marketing Blog has some useful tips for press release optimization. Lee has advice from some of the leading press release wires. Also check out my previous post about how to select keywords for your press release.
Oh My – You Can Be Fired for CARING Too Much – I’ve just started reading Alec Saunders’ blog. Alec usually covers VoIP and VON related issues, but occasionally brings up issues in his native Canada. This recent post about a customer service rep who is concerned about being fired because she spends time with customers. Sorry Sears, you’re getting the “I Hate Customers” award.
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So I received an interesting pitch today (my first, yeah!) from Erick of Advanta. After responding to a comment he left on the About page, Erick forwarded me a quite lengthy email about Ideablob.com.
His goal was to hear my impressions of the company’s efforts to promote Ideablob.com virally and without an ad spend. PS – I wouldn’t equate PR/media coverage as an ad spend – each achieves a different purpose and are approached differently. The second purpose was to get feedback about the site.
After receiving Erick’s approval that I can provide my impressions via my blog, here is my overall impression from the process of contacting me and “viral” PR efforts. I’ll then provide my thoughts about the site itself in a follow up post.
PR Pitch and Overall Program
Erick left me a comment as he was seeking to respect my time by not spamming me. This was good as I love reading all my comments and this peaked my interest. However, I was a bit suspicious as he didn’t leave a company association and I wasn’t sure if this was a clever ploy to get my email address for spam purposes. If Erick had checked out my company site, he could have found my work contact information, but leaving a comment was a good alternative sans email.
His pitch was a bit lengthy – highlighting the success that Ideablob had at the Demo conference earlier this year. For about a $40K investment ($15-20K to participate + travel & lodging for 2-3 representatives) and considering the uniqueness of their offering, this was probably a good choice to be in front of a lot of reporters and secure good media coverage.
Only after reading the pitch a few times, I finally realized that Ideablob.com is a social network for entrepreneurs and small business owners and extension of Advanta’s main business. I would have tried to bring this connection up a little sooner before. I’m unsure what efforts Advanta is undertaking to 1) publicize Ideablob and 2) highlight Advanta’s connection to the social network.
In doing a quick Google search, there were
17 50 blog mentions over the past month with 310 total, with some coverage in “mainstream” media. Not bad for launching in September. (Update Note: When I did the search last night, I got 93 mentions overall with 17 in last month. I’ve updated this to reflect more accurate numbers).
As Ideablob awards $10,000 each month to a winning idea and entrepreneur, I envision Advanta highlighting the location, idea and personal background of each winner for coverage. What would be powerful is having personal video diaries of the winners’ reaction to winning and how they are leveraging the awards to progress their ideas.
I could see a YouTube like channel or video blog to highlight the progress of winners to further engage visitors to the Ideablob website. The videos also have the possibility of being picked up by other blogs as well.
Once some time has passed, it will be interesting to see if these $10,000 awards have had any impact on the success of these ideas. Again, the human factor will be key, similar to micro lending site Kiva.org, for securing profiles – both successes and lessons learned.
I know reporters are busy. We all are. Chris Andersen wrote an article about being inundated with PR spam, and I even commented about how our industry sometimes contributes to this issue.
But I also know the frustration of following up with a reporter, who asks you to resend the email or to call back later at another time. When you do what they ask, you expect the journalist to follow his/her promise as well. Except, all I get is the cold shoulder.
All I ask is simple respect in turn.
If you don’t want to review or read my email, tell me.
If you don’t have the time to chat with me, tell me.
But don’t tell me to resend an email that you promise to read and call me back after your meetings. And don’t use the same excuse twice to blow me off… because well, I know you’re blowing me off. The outlet and reporter will remain nameless.
OK – back to pitching reporters.
Here is this week’s of interesting articles. Have a great Thanksgiving. Yum Yum, I can taste them giblets now! =) You can click on the Weekly Articles tag for previous issues or subscribe to the Weekly Articles Feed:
The Power of 150… or Not? – Mack Collier of Viral Garden brings up a good point of how AdAge is leveraging the Power of 150 list. Maybe it’s a case of another company not understanding the full power of social media?
<What do Tulip History and Web 2.0 Have in Common? – Check out this humorous history lesson from mrontemp blog. Thankfully, I don’t like flowers – my lucky husband!
Going Deep into the Blogosphere – David Meerman Scott highlights an interesting site – DeepBlog.com – for finding popular blogs in certain niches.
Astroturf Can Burn Baby – John Blossom of Shore Communications writes about PR agencies still working their way around social media. He highlights the issue of “astroturfing” – pretending to be a satisfied customer when posting online. My perspective – learning about social media is no longer an excuse for doing one’s homework and understanding the rules of the road.
Lessons on Customer Service – Jeremiah of Web Strategy put up an amusing post about his experience with Real, Delta Airlines and PeopleSoft. Sometimes, it’s good to pay attention to what is being said about your brand online. Kudos to Real for responding so quickly. Now only if Jeremiah can help me with Citibank’s stupid emails – read my rants here, here and here. Jeremiah also retells a story about his Uncle Ted’s experience working with prospects. You never know who will become your best customers.
And When Negative is a Positive – Marketing Pilgrim provides an interesting perspective on the power of negative reviews. They demonstrate that your customers care enough to write a negative review and can even provide good competitive intelligence on competitors.
PR’s New Tools – This article comes courtesy of the Marketing Profs Daily Fix. Looks at how multimedia can enhance your PR program. All good advice – so who’s going to do all of this work! =)
SMRs for New PR? – Lena West of InfoWorld highlights the pros and cons of the social media release. And in her wise words, “And remember, no amount of ‘social media-ization’ can make a news release exciting. A crappy news release is still a crappy news release.”
Technorati Tags: Astroturfing Blogging Customer Service Marketing Pilgrim MarketingProfs New PR PR Public Relations Social Media Social Media Press Release Web Strategy The Viral Garden Weekly Articles
TechCrunch Boston Checked out the TechCrunch Boston event while in town for a family gathering. Was a little bit difficult to find because there was Boylston Place and Boylston Street.
Thankfully, we found someone who mentioned it was the old Alley Cat Bar, a place that my husband knew. With my husband’s help, we found the event and helped another attendee get there too.
Met Dave from mZinga, which launched at the event. Interesting company because they took a very successful LMS company and combined with a knowledge management company. They are bringing in an interesting business model and expertise for developing, monitoring and valuing social networking within companies. Their advantage is experience in services and methodology from the LMS space. Will be interesting to see how they leverage this experience with mZinga.
Checked out an online poker tournament company (don’t remember name) – wasn’t sure if the model will work. Little wary of making money on advertisement.
With over 700 people in attendance, open bar, and an after party at a nearby Irish Bar (yeah, in Boston?), I wonder if there will be more written about the Web 2.0 Exuberance.
(Photos: Mike Arrington (top), IDG Ventures (bottom)
My apologies – I am having the damndest time getting the links to work. You can click on the Weekly Articles tag for previous issues:
Share and Share Alike – Todd Defren of PR-Squared brings up a good point that sharing information is integral part of social media.
Best Buy and Customer Service in the Same Sentence? – MarketingPilgrim writes about a good customer experience. The tons of comments seems to indicate that the typical experience is less than stellar. But who knows, maybe Best Buy will start with business customers, which may slowly invade the in-store experience… Nahhh – I was just kidding!
Where’s the Short Cut to Timbuktu – inmedia Public Relations Blog has an interesting post about media list building. As I’ve said before, don’t rely solely on the media databases. Augment the research by reading the publications online or in print.
LinkedIn for the Unconnected? – CenterNetworks posted this article by Drama 2.0 regarding the value of social networks, specifically LinkedIn. Interesting piece about the value of social networks and who’s truly participating.
You’re Invited But… – Robert Scoble has an interesting point about attending the Google announcement of Android. When looking at early adopters and tech geeks, I think blogs like Scobleizer and TechCrunch should be given equal weight with the “big guys.” It’s about knowing your influencers…
Google’s PR comes across as “only caring about big bangs.” Last week I was in the Open Social press conference. Everyone else in the room worked for a big-name media outlet. Business Week. Wall Street Journal. Los Angeles Times. CNET. Barrons. etc. etc. Even TechCrunch was relegated to a phone-based seat and wasn’t in the room. That tells me that Google’s PR doesn’t get the value of small people. In fact, if you were tracking the mentions of that press call you’d have seen my use of Twitter during it got mentioned many times on blogs. Google’s PR didn’t seem to even understand why Twitter was important. They also kept me from using my video camera during the press call (the only reason I got video is cause I carried a cell phone with me — they asked me to leave my professional camera out in the car). Compare that to presidential candidate John Edwards who let me film, even on his plane during “off times.” And he has a Twitter account too.
Listen to Me Now! – Paul Dunay posted an interesting podcast between Jim Nail, chief strategy and marketing officer at Cymfony, and Pete Blackshaw, executive vice president at Nielsen Online Strategic Services. Jim and Pete discuss what conversational marketing truly is – it’s more than just surveying people or putting up a blog. It’s about how to “engage” and “sustain” conversation beyond just the dollars and cents.
Being Social Does Help – I’ve gotten to know Tom Pick through his blog and he consistently provides actionable counsel for B2B marketing. In this most recent post, he outlines his experience with social tagging. I’ve used some of his tips for my personal blog and I’ve seen some modest results as well. And if you’ve wondered about the effectiveness of social media, check out this post from Mack Collier of The Viral Garden.
To Be Ethical Or Not is the Question – Shel Horowitz authored a guest post on the IAOCblog about a Blogger Code of Ethics. Hmmm, what disclosures should I be making now?? =P
Technorati Tags: Best Buy, blog ethics, conversational marketing, Customer Service, inmedia, media lists, LinkedIn, Paul Dunay, press conference, Scoble, social media, social networks, tagging, Todd Defren
Cece Salomon-Lee is director of marketing for ACTIVE Network, Business Solutions division, and author of PR Meets Marketing, which explores the intersection of public relations, marketing, and social media.
This blog contains Cece's personal opinions and are not representative of her company's.
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